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Library . Zendesk . Search . SearchAll
Returns search results across all ticket fields.
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This Choreo retrieves search results across all ticket fields. Detailed information about the Search method from Zendesk is available here.
The Zendesk Search API is a unified search that returns tickets, users, organizations, and forum topics. The Query parameter accepts a sophisticated set of filters to create an advanced search. You may want to familiarize yourself with the structure of the possible queries. All available search filters are referenced here.
For example, the following search filter:
status<solved requester:user@domain.com type:ticket\\
Returns all unsolved tickets requested by user@domain.com.
The following search filter:
type:user tags:premium_support\\
returns all users tagged with premium_support.
Here is an example of acceptable inputs:
Email: {YOUR EMAIL ADDRESS}
Password: {YOUR ZENDESK PASSWORD}
Server: {YOUR ZENDESK SERVER}
Query: status<solved
The following is an example of the JSON information returned by this Choreo:
{ "count": 1234, "next_page": "https://foo.zendesk.com/api/v2/search.json?query=\"type:Group hello\"&sort_by=created_at&sort_order=desc&page=2", "prev_page": null, "results": [ { "name": "Hello DJs", "created_at": "2009-05-13T00:07:08Z", "updated_at": "2011-07-22T00:11:12Z", "id": 211 }, { "name": "Hello MCs", "created_at": "2009-08-26T00:07:08Z", "updated_at": "2010-05-13T00:07:08Z", "id": 122 } ... ] }
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